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Support

At AUT Online, we know that support is key to your success. From the moment you enquire to the day you graduate, our dedicated team is here to guide and assist you every step of the way.

We’re here to help you succeed.

The support you need, when you need it

With you from day one

Our dedicated programme advisors are here to guide you through the application and enrolment process step by step. From explaining how online study works to walking you through paperwork, they’ll make sure you’re fully prepared to start your learning journey with confidence.

7-day student support

Our student success advisors are available every day of the week to:

  • Help you balance study with work and life commitments
  • Offer practical tips on setting goals, time management and building good study habits
  • Assist with technical issues

Whatever you need, we’re just a message away.

Expert academic guidance

You don’t need to be on campus to access top-tier academic support. AUT lecturers and teaching assistants are here to:

  • Provide personalised feedback on your assignments
  • Answer questions and clarify course material
  • Help you fully grasp key concepts to succeed in your studies

A connected community

At AUT Online, you’ll never study alone. You’ll be part of a vibrant community of learners, collaborating on group assignments, sharing insights, and building meaningful connections. These relationships will enhance your learning experience and expand your professional network.

Everything you need, online

As an AUT Online student you’ll have access to the same range of services as AUT’s on-campus students. Our services are designed to ensure you have the support you need to succeed; not just in your studies but in your career and personal development as well.